Applies to all purchases made on DigitalStockist.com (digital products only). Last updated: September 19, 2025

A Quick Overview

Everything sold on Digital Stockist is digital — there’s no physical shipping involved, and nothing arrives in the mail. Once your payment goes through, your files are ready to download right away.

Our catalog covers a pretty wide range:

  • Downloadable assets like e-books, digital art, and audio files
  • Templates for business, presentations, marketing, and more
  • Clipart and other creative design elements
  • Software, website themes, and plugins

Because you’re buying a file rather than a physical object, refunds and returns work a bit differently here than they would on a typical retail site. This page walks through exactly how that works, so there’s no confusion later.

Our Refund Policy

As a general rule, all sales are final once a file has been downloaded or accessed. This isn’t us being difficult — it’s just the nature of digital goods. Once a file is in your hands, there’s no way to “return” it the way you’d return a sweater that doesn’t fit.

That said, we’re not going to leave you stuck if something’s genuinely gone wrong on our end. We’ll review a refund request if:

  • The file turns out to be corrupted or won’t open properly
  • Something critical is missing from what you downloaded
  • The product you received doesn’t actually match what was described on the listing

If any of that happens, reach out to Digital Stockist Support within 7 days of your purchase. We’ll likely ask for a bit of proof — a screenshot, an error message, your order number — just so we can figure out what went wrong and get it sorted quickly.

Exchanges

We don’t offer exchanges. Once a digital file has been downloaded, there’s no real “original condition” to return it to, so swapping it for something else isn’t something we’re able to do.

The best way to avoid running into this is to take a few minutes before checkout to look over the previews, product details, and any compatibility notes on the listing. A little upfront checking saves a lot of hassle later.

What We’d Ask of You as a Buyer

A few things worth doing before you hit purchase:

  • Double-check that the file will actually work with what you’re using it for — the right software, version, and operating system.
  • Make sure the file format is the one you need. Most of our products come in formats like PNG, JPG, SVG, PDF, PSD, AI, EPS, DOCX, PPTX, XLSX, or ZIP, so it’s worth confirming before you buy.
  • Give the product description and any seller notes a proper read. If something’s unclear, just ask — our Support team is happy to help before you commit to a purchase, not just after.

What We Expect from Sellers

On the other side, every seller on Digital Stockist is expected to:

  • Write accurate titles and descriptions, and provide previews that genuinely reflect the product
  • Make sure files are complete, functional, and properly packaged before they go live on the platform
  • Understand that misrepresenting a product can lead to a refund under the exceptions listed above

One Last Thing

By purchasing from Digital Stockist, you’re agreeing that transactions are final except in the specific situations outlined above. If anything comes up, don’t hesitate to reach out through our Support page — we’re glad to help.