Buyer FAQ
Everything about buying, plans, and downloading your files.
How do I buy a file?
Open any listing and use the button on the right. Single Purchase listings are bought once at the listed price. Subscription listings are downloaded using one of your plan's downloads.
What's the difference between Single Purchase and Subscription listings?
Single Purchase: pay once for one file, at the creator's price. Subscription: choose a plan and use its downloads across every subscription listing.
Do I need an account?
Yes. Purchases and plans are linked to your account so your files are always easy to find. You can create an account during checkout.
Where do I find my downloads?
Sign in and open your account dashboard. Everything you've bought or unlocked is listed there, ready to download again.
What file formats will I get?
Each listing shows the formats it includes, like SVG, PNG, PDF, or PSD. Your download arrives as a single .zip file containing everything.
How do download plans work?
Each download uses one from your plan's allowance. Once you've unlocked a file, it stays available in your account and downloading it again doesn't use another one.
What can I use the files for?
Every listing shows its license: Personal Use, Commercial Use, or Extended License. See our Licensing Terms for exactly what each allows.
Can I get a refund, or report a problem?
Please read our Refund Policy. For copyright concerns, see our DMCA Policy. Anything else, contact us.