Last updated: September 27, 2026
Because digital files are delivered instantly and can’t be returned, all sales are final, except in the cases below.
When we offer a refund
- Faulty file: the file is corrupted or won’t open, and the Seller can’t provide a working version.
- Not as described: the file is significantly different from its listing, such as missing formats or content the listing promised.
- Duplicate purchase: you were charged twice for the same file.
- Unused plan: you bought a download plan and have not used any downloads from it.
How to request a refund
Email support@digitalstockist.com within 14 days of purchase, with “Refund request” in the subject line. Include your order number and a short description of the problem. We may ask for a screenshot.
Approved refunds are returned to your original payment method. Once refunded, your license to the file ends and you must delete any copies.
Not covered
- Changing your mind after downloading
- Not having the software needed to open the file (formats are listed on every listing)
- Buying the wrong license, if the file has been downloaded